Frequently Asked Questions
Whether you’re a first-time client or a long-time partner,
We believe every order and every smile reflects our dedication to quality and care.
If your question isn’t listed here, please feel free to contact us anytime.
Order & Inquiry
The fastest way is to contact us via WhatsApp (+852 5368 4673), email, or phone.
Our customer service team will assist you with product selection and quotation.
Please provide the intended purpose, event date, time, and location so we can offer a quick quote and customisation service.
We recommend placing your order at least 5 working days in advance.
For large-scale or custom-made designs (such as festive or corporate setups), please allow 2 weeks to 1 month for preparation.
We will do our best to accommodate last-minute orders whenever possible.
We accept bank transfer, FPS, and PayMe.
A deposit or full payment is required to secure your booking after confirmation.
Products & Design
Absolutely. All our designs can be tailored to your brand colours, event theme, or personal preferences.
We can also include your company logo or personalised message for a truly unique creation.
It depends on the location and environment.
Indoor balloons typically last 3 – 7 days or longer, while outdoor durability varies with weather conditions.
Helium balloons may last from 8 hours up to a week, depending on the style.
We use high-quality, eco-friendly latex balloons to ensure rich colours and lasting visual appeal.
We use premium imported balloons and a secure structural design to minimise bursting.
However, please avoid direct sunlight exposure to heat, strong wind, humidity, or rapid temperature changes may shorten balloon lifespan.
Delivery & Setup
Yes. We offer delivery and on-site decoration services across Hong Kong.
Delivery fees are included in the quotation; additional charges may apply for remote areas or special time slots.
Yes, our professional team provides full on-site installation and dismantling services,
ensuring that the final presentation perfectly matches the approved design.
Gift & Occasion Questions
Definitely! Balloons represent joy and celebration a balloon flower basket makes a unique and memorable gift for any grand opening or special event.
Stronger brand identity – Customisable colours and logos reinforce your corporate image.
Photo-perfect design – Instantly becomes a visual highlight or “Instagram spot” at any event.
Longer-lasting display – No withering flowers; keeps its charm for days.
They’re perfect for store openings, restaurants, offices, brand launches, press events, housewarmings,
as well as gifts for friends, family, and artists even concerts and performances.
We focus not only on aesthetics but also on presentation impact.
Our greeting plaques are designed at eye level, ensuring the sender’s name or brand logo is visible in every photo.
We can also include company logos, QR codes, and customised graphics to enhance your brand presence.
With five signature designs, there’s always one that suits your message perfectly a gift that brings smiles to everyone around.
Special Arrangements & Other Questions
Please inform us as early as possible.
Changes made within 3 days of the event may incur material or adjustment fees.
Please confirm the details with us during ordering.
For deliveries under Typhoon Signal No. 8 or Black Rainstorm, we will deliver within 2 – 4 hours after the warning is lifted, or the next day, depending on schedule and customer preference.
Deliveries will proceed as normal under lower signals.
As delivery slots are pre-scheduled, last-minute rescheduling may cause delays.
We appreciate your understanding.
Yes. We use natural latex balloons certified for environmental safety.
They are biodegradable, and we promote the idea of eco-conscious celebrations.
Keep balloons in a cool, shaded area during the event for the best photo results.
For corporate customisation, please provide your company logo or theme colours in advance.
If you have a special concept or story in mind, feel free to share.
We’ll be delighted to create a balloon design that’s uniquely yours.